Features & Benefits

  • Realtime stats and online provision via our IN platform. You can monitor the success of a service and by having up to date information you can make informed decisions when it counts. Our IN platform allows for changes to be made any time of the day or night giving you control in a safe environment to make changes when you really need to.

  • Competitiveness is a building block of our business. In a competitive market it greatly helps to buy smart. To be able to give you the edge we focus greatly on negotiating for the very best rates in the market. InverOak has a fierce reputation for being aggressive in it's pricing..

Typical Features

  • Number Translation
    Statistics suggest that freephone and other non geographical numbers can significantly enhance a company's image. They give a company a national feel and one that the customer immediately recognises, especially where an 0800 number is used. These calls can then be routed through to your office in any location around the country or even the world.

  • Call Recording
    Records inbound calls to provide more effective training, and can alleviate potential disputes. An invaluable service where business is conducted over the phone.

  • Call Queuing
    First impressions count, and queuing ensures that the phone never goes unanswered and prevents the caller being left holding on in silence. At busy times queuing effectively manages the number of incoming calls. It can be used to inform or entertain callers whilst they wait.

  • Customer Announcement
    Incoming callers can be greeted by an announcement, or offered an auto attendant service allowing them to select from a list of options. Customer announcements can be used simply to inform callers of company business hours, to provide an alternative contact, or voicemail service when the office is closed.

  • Time of Day
    Calls are routed to an alternative destination after a pre-set time (e.g. to a third party call centre after 6:00pm).

  • Day of Week
    Calls are routed to an alternative destination on certain days of the week (e.g. Weekends).