Virtual call centre
Call management at your fingertips
Call recording
Records inbound calls to provide effective training, which could also be used to alleviate potential disputes. An invaluable service where business is conducted primarily over the phone.
Insurance companies use call recording to retain a record of information given by customers.
Call queuing
First impressions count and queuing ensures that no call goes unanswered, whilst preventing callers being left holding in silence.
Recorded messages keeps callers engaged with your company through messages/promotions and entertainment.
Customer announcements
Incoming callers are greeted by an announcement, or offered an auto-attendant service, allowing selection from a list of options.
Announcement to inform of business hours or to provide an alternative contact/ voicemail service when the office is closed.
