Category Archives: General

Important notice regarding Australian premium rate services

Telstra Tower
We are advising our valued customers of some market changes that are occurring within the Australian market telecoms market which relate to premium rate service and also premium SMS services. We have received a notification from our Australian service provider to advise that they had received on Monday 23rd July a 30 day notice of…

Web hosting: What are the benefits?

Outsourced web hosting support should not be treated simply as a ‘one size fits all’ solution as wants and needs vary from business to business. Are you searching for a provider to host your web needs? If your web host provider isn’t working closely with you to determine what the right mix of managed hosting…

2016-08-10T12:21:45+00:00This page was updated on 10th August 2016.

Categories: General

Using CRM to support customer engagement

Building long term relationships with customers is essential for any sustainable business. Research by Reichfield and Schefter (2000) showed that acquring online customers is so expensive (almost 20-30% higher than for traditional businesses) that start up companies may remain unprofitable for at least 2-3 years. The research also shows that by retaining just 5 percent…

2016-08-10T12:22:17+00:00This page was updated on 10th August 2016.

Categories: General

Mobile Optimisation: What are the benefits?

With the ever increasing popularity of smartphones throughout the UK and the rest of the world, it is no surprise that people accessing the internet through their mobile phones is gradually overtaking those using the web via their desktop computer. A well designed, easy to use mobile optimized website will make it easier to grab…

Competition services – what’s the big deal?

From radio listener phone in competitions to ITV’s X-Factor, competition voting attracts huge participation and revenues. These services are also successfully used for smaller audiences and we create and host many competition and voting forums. So how can Competition services help your business?

PCI Compliance

Digital telecoms illustration
PCI DSS (Payment Card Industry Data Security Standard) compliance has become a necessity for any business, and rightly so; however implementation is a lengthy procedure, and an ever evolving process that often involves invasive processes, interrogative procedures, system upgrades and tedious check-ups.

InverOak: The Payment Processing Professionals!

InverOak logo
Companies and agencies that take bookings and/or payments for shows, flights, hotels, holidays and even goods, need people on the other end of the line to respond to enquiries and orders, whether it be over the telephone or online. Many travel and entertainment booking agencies have their own remote workers, who through InverOak’s portal answer…

Psychic SMS

Are you looking for new ways to engage with your customers? The psychic market is becoming more and more competitive, and as a result it is becoming harder and harder to retain consumers. InverOak’s simple SMS solutions provide a quick and easy way to engage directly with your customers and show them you care.

New Service: Customer Auto Recognition

We are pleased to announce the launch of an exciting new upgrade to the Gateway, which not only makes the booking process even more user friendly but also increases the levels of customer care.

2016-08-10T13:27:13+00:00This page was updated on 10th August 2016.

Categories: General

Benefits of cloud-based solutions

Lets be honest, for most people, getting the latest applications and software is hard enough without having to worry about endless downloads, server installations and system upgrades. Which is why with cloud based solutions you can enjoy the latest applications without pulling your pipes out!

2016-08-10T13:18:29+00:00This page was updated on 10th August 2016.

Categories: General