Greenhouse Stores were introduced to InverOak as they were looking for an e-commerce web and telephone payments solution to handle payments for their flourishing on-line business.

Greenhouse Stores required a reliable payments solution and needed it to handle payments from most payment cards and credit cards. In addition the company needed the merchant to provide full PCI/DSS compliance, along with handling chargebacks. Beyond the existing Data Privacy Acts in force, the customer also needed to be sure that the additional regulatory compliance introduced through GDPR was in place, where InverOak acts as the Data Processor in handling the transaction.

InverOak were able to offer Greenhouse Stores a merchant capability to handle all the payment cards they were likely to be presented with, delivering a global payment solution. InverOak provides an XML feed of the payment form, which appears in the web site as an iFrame, styled to fit the creative style of the page, but which is hosted by InverOak so as to deliver PCI/DSS compliance. InverOak also provided a telephone route for taking payments, using a CRM portal, with a web interface for their staff to take telephone orders, entering the customer’s details into a pop up screen, to then promptly process the card transaction.

The customer also has access to a secure web payment portal, where they can see customers’ cards processed in real time, which is available to the customer’s call handling team to respond to any questions on payments. Recognising that cash flow is key to any business, InverOak then provides a prompt payment of card revenues received out to the bank account of Greenhouse stores, under advice.

This payment solution has now been running smoothly for nearly six years, coping with seasonal peaks in orders and payments throughout the year. In this time, Greenhouse Stores has processed several millions of pounds of orders and has become one of the leading web retailers in the UK, with an extensive range of products for customers to choose from.

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Royal Hospital Chelsea

We were looking to implement solution to as to how to maximise fundraising income from audiences at our ‘Live at Chelsea’ concert series. Traditionally income would be generated through bucket collections but this year that was no longer an option so we need to find a solution quickly.

Supported Giving quickly set up a ‘text to give’ number and QR based mobile site to receive donations, working with our internal team throughout the lead up period and during the concerts. They were always available and I am delighted to say against our initial expectations income generated actually exceeded previous years bucket collections. The data collected offers us the opportunity for a conversion rate to yield additional life time value. I have no hesitation in recommending Supported Giving.

Allan McLaren, Head of Corporate and Fundraising, Royal Hospital Chelsea
Greenhouse Stores logo

Greenhouse Stores are the leading online retailer of greenhouses in the UK – we have been working with InverOak for 5 1/2 years. As a company they are incredibly flexible, providing a seamless secure payment solution for our online and telephone trading. They handle the PCI compliance and data protection rules, so that we can focus on building our business.

We are able to access order information remotely via their online CRM portal – allowing us to assist our own customers instantly, even when out of the office. The InverOak team are enthusiastic and proactive – building integrated services to meet our requirements whilst responding to our requests promptly and efficiently. Choosing to work with InverOak was a great decision for our company, saving us both time and money.

Chris Mossom, Owner, Greenhouse Stores
Michele Knight logo

Michele Knight commented “InverOak are one of the best in their field. Since starting with InverOak my turnover has increased literally tenfold. I owe much of my success to Roger Bigwood and his excellent, innovative team.

They have zero competition in this industry as they are always creating new features and lead the pack in all areas. I have no hesitation in recommending them to anyone. Not only are they brilliant they are also charming, patient and always available if you have a problem”.

Michele Knight, Owner, micheleknight.com
Quality Telecom logo

Quality Telecom is an established provider of telecoms and digital solutions to companies in Spain. We then had a specific customer service solution requirement for a major travel company, using 0800 and call routing through IVR to our SIP gateway in Spain, which we needed to get up and running quickly for the UK market.

Supported Business responded quickly to our needs and had the solution tested, up and running in days. We are happy to count them as our partners and first point of contact if we need any telecoms or digital solutions, in the UK.

Tony Esturrica, Sales Manager, Quality Telecom

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