Providing solutions in IVR, with numbering, to mobile SMS

Starting with IVR technology accessed over non-geographical numbers, to content delivered and charged for using premium rate.

Then, with premium SMS launching as an alternative “user pays” payment mechanism at the beginning of the millennium, InverOak also started to provide clients with premium short codes in the UK and Eire.

InverOak continues to evolve to offer the kind of telecoms solutions that businesses need today to reach out, engage and if needed, monetise content delivered to their customers clients.

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InverOak offers the ability to adapt its core technology platforms, delivering multi-channel communications, with an integrated payment ability – from free access for consumers, to charge to bill – both fixed and mobile – through to catering for credit and debit card payments with its range of integrated payment solutions, (See Multi-channel Payment Solutions Product Guide).

InverOak’s communications network architecture is cloud based and voice services are now running through its own SIP gateways, with communication services deployed for clients globally. Since the business’s inception, InverOak has sought to innovate alongside its clients – and in 2019 it will be supporting Rich Communication Services (RCS) – in effect, next generation SMS services – to add to the messaging solutions offered to clients, along with new OTT (Over The Top) and Social channels via InverOak’s Multi-Channel Messaging solution, (including Facebook Messenger and WhatsApp), which launches and will be available to business customers from Q2 2019.

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Is this solution right for you? Read below to find out

Our system solutions focus is on fixing all business needs rather than just one of them.

Whether your fixed line or mobile telecoms requirements are straightforward or require a customised approach – we can certainly help you!

So what do InverOak’s Telecoms and Mobile solutions offer?

  • Fixed line non geographic numbering, (NGNs), and geographic numbers (GEOs) in the UK, Eire, US, Canada and Australia
  • UK & Eire Premium rate numbers, with wider access to global markets
  • Mobile premium short codes (UK/Eire) and charity codes (UK only)
  • Fully resilient IVR switches and platform with circa. 8,000 channels
  • Connect inbound through to IVR with configurable menus, (Full Operator Management control), connect to operator using InverOak’s marketing leading Gateway Portal solution
  • Automate outbound calls
  • InverOak Bulk SMS sender & automated SMS CRM – with customer portal
  • Jira Ticketing system provides timely resolution to technical questions and business enquiries
  • Supported by an in house development team, consisting of front and back-end developers

Benefits of using InverOak’s core platform?

  • Manage all service elements under one roof
  • Ability to customise your call handling requirements, with developers on hand to create bespoke solutions.
  • Convenient one stop solution – from numbering, to automated call and message processing  
  • Speed of turnaround
  • Detailed on-line service reporting and fixed line / mobile operator reconciliations with monthly itemised statements
  • Low set up costs
  • All live premium solutions are backed by our UK PSA Licence
  • Track open tickets to get answers quickly

View our solutions

Testimonials

Royal Hospital Chelsea

We were looking to implement solution to as to how to maximise fundraising income from audiences at our ‘Live at Chelsea’ concert series. Traditionally income would be generated through bucket collections but this year that was no longer an option so we need to find a solution quickly.

Supported Giving quickly set up a ‘text to give’ number and QR based mobile site to receive donations, working with our internal team throughout the lead up period and during the concerts. They were always available and I am delighted to say against our initial expectations income generated actually exceeded previous years bucket collections. The data collected offers us the opportunity for a conversion rate to yield additional life time value. I have no hesitation in recommending Supported Giving.

Allan McLaren, Head of Corporate and Fundraising, Royal Hospital Chelsea
Greenhouse Stores logo

Greenhouse Stores are the leading online retailer of greenhouses in the UK – we have been working with InverOak for 5 1/2 years. As a company they are incredibly flexible, providing a seamless secure payment solution for our online and telephone trading. They handle the PCI compliance and data protection rules, so that we can focus on building our business.

We are able to access order information remotely via their online CRM portal – allowing us to assist our own customers instantly, even when out of the office. The InverOak team are enthusiastic and proactive – building integrated services to meet our requirements whilst responding to our requests promptly and efficiently. Choosing to work with InverOak was a great decision for our company, saving us both time and money.

Chris Mossom, Owner, Greenhouse Stores
Michele Knight logo

Michele Knight commented “InverOak are one of the best in their field. Since starting with InverOak my turnover has increased literally tenfold. I owe much of my success to Roger Bigwood and his excellent, innovative team.

They have zero competition in this industry as they are always creating new features and lead the pack in all areas. I have no hesitation in recommending them to anyone. Not only are they brilliant they are also charming, patient and always available if you have a problem”.

Michele Knight, Owner, micheleknight.com
Quality Telecom logo

Quality Telecom is an established provider of telecoms and digital solutions to companies in Spain. We then had a specific customer service solution requirement for a major travel company, using 0800 and call routing through IVR to our SIP gateway in Spain, which we needed to get up and running quickly for the UK market.

Supported Business responded quickly to our needs and had the solution tested, up and running in days. We are happy to count them as our partners and first point of contact if we need any telecoms or digital solutions, in the UK.

Tony Esturrica, Sales Manager, Quality Telecom

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