Virtual Call Centre

We can provide hosted virtual call centre and call management at your fingertips, but what can that actually mean for you?

Virtual call centre recording

Records inbound calls to provide effective training, which could also be used to alleviate potential disputes. An invaluable service where business is conducted primarily over the phone. Insurance companies use call recording to retain a record of information given by customers.

Call queuing

First impressions count and queuing your call ensures that no call goes unanswered, whilst preventing callers being left holding in silence. Recorded messages keeps callers engaged with your company through messages/promotions and entertainment.

Customer announcements

Incoming callers are greeted by an announcement, or offered an auto-attendant service, allowing selection from a list of options. Announcement to inform of business hours or to provide an alternative contact/ voicemail service when the office is closed.

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