We can provide hosted virtual call centre and call management at your fingertips, but what can that actually mean for you?
Virtual call centre recording
Records inbound calls to provide effective training, which could also be used to alleviate potential disputes. An invaluable service where business is conducted primarily over the phone. Insurance companies use call recording to retain a record of information given by customers.
First impressions count and queuing your call ensures that no call goes unanswered, whilst preventing callers being left holding in silence. Recorded messages keeps callers engaged with your company through messages/promotions and entertainment.
Incoming callers are greeted by an announcement, or offered an auto-attendant service, allowing selection from a list of options. Announcement to inform of business hours or to provide an alternative contact/ voicemail service when the office is closed.
We've got loads of fresh ideas, so call us now on 0203 011 0299 to speak to one of the team!
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