Supported Business Limited, trading as InverOak – Website Privacy & Cookie Policy

Key details

This website privacy policy describes how InverOak protects and makes use of the information you give when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

If you have any questions about this policy, please:

Email us [email protected]
Phone us 0203 011 0299
Write to us
The Directors
Supported Business Ltd
Edwins Hall Road
Woodham Ferrers
Essex CM3 8RU
United Kingdom

What is personal data?

Personal data is information that can be used to help identify an individual, such as name, address, phone number or email address.

What data we gather from you

Via ‘signing up’ to the InverOak newsletter or for information from the website:

If you would like to sign up to the InverOak newsletter, you will be asked for your contact name, email address and required to tick a ‘confirm sign up’ box to complete your action. At this stage in sign up, your data will be automatically entered into a list on Mailchimp (our newsletter provider). You can read their privacy policy here. Once your data is held with Mailchimp, this is only then ever shared/seen by Supported Business Limited so that they can process your request.

How we use this data and how long do we store it for?

We use this data for the purposes explained above and do not share your data outside of the companies detailed above. We will keep your data as long as necessary to fulfil your request or at a time when you ask us to delete it.

Your rights

You can ask us to stop processing your personal data at any time. This may delay or prevent us delivering a service to you. We will try to meet your request but we may be required to hold or process information to meet our legal duties. You are entitled to request access to and a copy of any information we hold about you. If you find that the information that Supported Business Limited / InverOak holds about you is no longer accurate, you have the right to ask to have this corrected.

Cookie Policy

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit. You will have a chance to ‘accept’ or block cookies on your device at any time, this is detailed below.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it. We will always hold your information securely.

How to block Cookies

If you’d prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Controlling information about you

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Click unsubscribe on any email communication from us
  • Send an email to [email protected]

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the InverOak or Supported Business Ltd domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

More information

If you would like further information about any of the details in this notice, please contact us by email, phone or post:

Email us [email protected]
Phone us 0203 011 0299
Write to us
The Directors
Supported Business Ltd
Edwins Hall Road
Woodham Ferrers
Essex CM3 8RU
United Kingdom

View our solutions

Scroll through and dive in to explore our main solutions in more detail.

Testimonials

Royal Hospital Chelsea

We were looking to implement solution to as to how to maximise fundraising income from audiences at our ‘Live at Chelsea’ concert series. Traditionally income would be generated through bucket collections but this year that was no longer an option so we need to find a solution quickly.

Supported Giving quickly set up a ‘text to give’ number and QR based mobile site to receive donations, working with our internal team throughout the lead up period and during the concerts. They were always available and I am delighted to say against our initial expectations income generated actually exceeded previous years bucket collections. The data collected offers us the opportunity for a conversion rate to yield additional life time value. I have no hesitation in recommending Supported Giving.

Allan McLaren, Head of Corporate and Fundraising, Royal Hospital Chelsea
Greenhouse Stores logo

Greenhouse Stores are the leading online retailer of greenhouses in the UK – we have been working with InverOak for 5 1/2 years. As a company they are incredibly flexible, providing a seamless secure payment solution for our online and telephone trading. They handle the PCI compliance and data protection rules, so that we can focus on building our business.

We are able to access order information remotely via their online CRM portal – allowing us to assist our own customers instantly, even when out of the office. The InverOak team are enthusiastic and proactive – building integrated services to meet our requirements whilst responding to our requests promptly and efficiently. Choosing to work with InverOak was a great decision for our company, saving us both time and money.

Chris Mossom, Owner, Greenhouse Stores
Michele Knight logo

Michele Knight commented “InverOak are one of the best in their field. Since starting with InverOak my turnover has increased literally tenfold. I owe much of my success to Roger Bigwood and his excellent, innovative team.

They have zero competition in this industry as they are always creating new features and lead the pack in all areas. I have no hesitation in recommending them to anyone. Not only are they brilliant they are also charming, patient and always available if you have a problem”.

Michele Knight, Owner, micheleknight.com
Quality Telecom logo

Quality Telecom is an established provider of telecoms and digital solutions to companies in Spain. We then had a specific customer service solution requirement for a major travel company, using 0800 and call routing through IVR to our SIP gateway in Spain, which we needed to get up and running quickly for the UK market.

Supported Business responded quickly to our needs and had the solution tested, up and running in days. We are happy to count them as our partners and first point of contact if we need any telecoms or digital solutions, in the UK.

Tony Esturrica, Sales Manager, Quality Telecom

Why choose InverOak?

Why Choose InverOak?

People trust us

InverOak has gained a hard won reputation, over the past 15 years for providing solid and reliable telecoms and digital solutions to businesses in the UK…

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