Healthcare Solutions

InverOak also provides healthcare solutions

Solutions for the private healthcare market:

InverOak can provide a wide range of solutions to private aesthetic surgeries and practices – ranging from inbound solutions such as telephony, non geographic numbering, to IVR call handling.

It also works with clinics providing lead generation and conversion solutions – turning initial interest on a web site to a confirmed initial consultation with their
chosen surgeon.

Lead conversion and appointment conversion:

The solution that InverOak provides to Bella Vou, (a leading cosmetic and plastic surgery clinic rated in the top 100 clinics) helps the surgeons keep focussed on providing the treatments, leaving a team provided by InverOak to provide an outbound call centre solution to swiftly follow up interest seen over the web site.

Outbound calls are made by knowledgable medical staff to talk through treatments people are interested in and this activity is tracked in a web portal, provided and hosted by InverOak, to keep track of past conversations and prospects.

View our Bella Vou case study using this solution

The Bella Vou Pantiles Clinic offers surgical and non-surgical cosmetic procedures and treatments from a purpose-built private clinic in the heart of Royal Tunbridge Wells in the UK.

Case study

Is this solution right for you? Read below to find out

Features

Offers voice, web chat and video two way chat
Fully customisable User Experience along with a customisable interface for the medical team.
Solution can easily be added to any web site, styled to suit existing creative and lay out
In App live chat can be enabled too
Show GP profiles and availability on your web site, where we present an iFrame, with dynamic feed
Agent management system provided by InverOak, which can enable you to create and manage profiles of GPs, allocate PINs; record video interviews etc.
InverOak’s gateway can also provide for rostering of live advisors, track their shift time worked and even handles rates of pay and payroll.
All sessions are recorded in MP4 format – either for voice and AV, where InverOak can also store this data in encrypted format or forward it to the practice, for merging with patient records.
Once recorded, you have the ability to pay back
Ease of connectivity to third parties by API
Plan to add Social – facebook, WhatsApp in Q2 2019

Benefits

Using remote consultations will enable practices to use GP staff more cost effectively
Provides more of a convenient service to patients too – no need to travel to the surgery, take time off, balance family care
Easy to set up – from practice perspective
Easy for a patient to access via PC or through a mobile app
Record of the session is encrypted and can be delivered securely to an endpoint or stored in a secure, central location.
Solution is scalable.
Meets strict US compliance standards and UK standards

View our solutions

Testimonials

We were looking to implement solution to as to how to maximise fundraising income from audiences at our ‘Live at Chelsea’ concert series. Traditionally income would be generated through bucket collections but this year that was no longer an option so we need to find a solution quickly.

Supported Giving quickly set up a ‘text to give’ number and QR based mobile site to receive donations, working with our internal team throughout the lead up period and during the concerts. They were always available and I am delighted to say against our initial expectations income generated actually exceeded previous years bucket collections. The data collected offers us the opportunity for a conversion rate to yield additional life time value. I have no hesitation in recommending Supported Giving.

Allan McLaren, Head of Corporate and Fundraising, Royal Hospital Chelsea

Greenhouse Stores are the leading online retailer of greenhouses in the UK – we have been working with InverOak for 5 1/2 years. As a company they are incredibly flexible, providing a seamless secure payment solution for our online and telephone trading. They handle the PCI compliance and data protection rules, so that we can focus on building our business.

We are able to access order information remotely via their online CRM portal – allowing us to assist our own customers instantly, even when out of the office. The InverOak team are enthusiastic and proactive – building integrated services to meet our requirements whilst responding to our requests promptly and efficiently. Choosing to work with InverOak was a great decision for our company, saving us both time and money.

Chris Mossom, Owner, Greenhouse Stores

Michele Knight commented “InverOak are one of the best in their field. Since starting with InverOak my turnover has increased literally tenfold. I owe much of my success to Roger Bigwood and his excellent, innovative team.

They have zero competition in this industry as they are always creating new features and lead the pack in all areas. I have no hesitation in recommending them to anyone. Not only are they brilliant they are also charming, patient and always available if you have a problem”.

Michele Knight, Owner, micheleknight.com

Quality Telecom is an established provider of telecoms and digital solutions to companies in Spain. We then had a specific customer service solution requirement for a major travel company, using 0800 and call routing through IVR to our SIP gateway in Spain, which we needed to get up and running quickly for the UK market.

Supported Business responded quickly to our needs and had the solution tested, up and running in days. We are happy to count them as our partners and first point of contact if we need any telecoms or digital solutions, in the UK.

Tony Esturrica, Sales Manager, Quality Telecom