Mindbox

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Mindbox have over 40 tried and tested techniques, developed by the experts, available over audio, video and journal sessions.

The video 1-2-1 streaming element uses the same core technology currently being trialled by the NHS for remote patient diagnosis in the London area.

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Challenge

The Mindbox management team wanted to have a solution that could offer people convenient, affordable counselling and therapy, remotely available using a reliable digital platform and payment solution.

Our Solution

Supported Health were approached to provide a 1-2-1 remote therapy and counselling service, available over ‘phone, web chat and video 1-2-1 streaming, available 24 hours / day. The service is staffed by qualified and experienced counsellors, helping patients who may be suffering from anxiety, stress, panic attacks and lack self confidence. Mindbox have over 40 tried and tested techniques, developed by the experts, available over audio, video and journal sessions. The video 1-2-1 streaming element uses the same core technology currently being trialled by the NHS for remote patient diagnosis in the London area.

The technical solution is an extension of the solution Supported Business currently provides to other businesses who want to offer live advice, in the UK and abroad, where a cloud based platform – the InverOak gateway, provides a central remote agent management solution, where the IP has been developed in house and is owned by Supported Business.

The solution allows businesses to manage agents from anywhere in the World working remotely. A management web portal is available to help control agent teams centrally, which displays through an iFrame seen in the Mindbox website, the individual agents, with their profiles displayed for each, (including photos and/or short video intros), which also provides their qualifications, their specialisations and the unique PINs to connect with them.

The InverOak gateway can also provide an agent scheduling module, available through the management portal, where the bureau management team or supervisor can see who is currently in a consultation already or is available where agents can log in and log off. The solution can also be used to run the payroll for agents and the agents can also at any time check and see how many minutes of consultations they have done this month so far. All sessions are recorded and stored for future review. Full, close to real time reporting is also available through the management interface.

Outcome

The solution launched late in 2017 and is offered as a “customer pays” service, charging to the customer’s ‘phone bill, (via premium rate) or to their credit or debit card. Customers can pay a subscription of £9.99 / month or £7.92 / month, (if they pay £95 annually, in advance.) This technology could also be offered free to the consumer, if required.The card payment solution is provided by Supported Business, using it’s merchant payment gateway, and PCI/DSS compliant solution, which handles card transactions from multiple markets, with payments taken by live operator, over web site and mobile.

Explore our solution used in this case study

The ‘phone has long been used to offer live, confidential advice on a 1-2-1 basis, with services managed and delivered remotely by a wide range of specialists, be it for counselling, therapy, life coaching, legal advice, technical / product support or entertainment services, (including ever popular psychic and esoteric services).

Live advice and counselling

Our partners

We work with the internationally renown, the great and the good, right on through to SME’s – Whoever you are we make sure our level is service is excellent every time.

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Testimonials

We were looking to implement solution to as to how to maximise fundraising income from audiences at our ‘Live at Chelsea’ concert series. Traditionally income would be generated through bucket collections but this year that was no longer an option so we need to find a solution quickly.

Supported Giving quickly set up a ‘text to give’ number and QR based mobile site to receive donations, working with our internal team throughout the lead up period and during the concerts. They were always available and I am delighted to say against our initial expectations income generated actually exceeded previous years bucket collections. The data collected offers us the opportunity for a conversion rate to yield additional life time value. I have no hesitation in recommending Supported Giving.

Allan McLaren, Head of Corporate and Fundraising, Royal Hospital Chelsea

Greenhouse Stores are the leading online retailer of greenhouses in the UK – we have been working with InverOak for 5 1/2 years. As a company they are incredibly flexible, providing a seamless secure payment solution for our online and telephone trading. They handle the PCI compliance and data protection rules, so that we can focus on building our business.

We are able to access order information remotely via their online CRM portal – allowing us to assist our own customers instantly, even when out of the office. The InverOak team are enthusiastic and proactive – building integrated services to meet our requirements whilst responding to our requests promptly and efficiently. Choosing to work with InverOak was a great decision for our company, saving us both time and money.

Chris Mossom, Owner, Greenhouse Stores

Michele Knight commented “InverOak are one of the best in their field. Since starting with InverOak my turnover has increased literally tenfold. I owe much of my success to Roger Bigwood and his excellent, innovative team.

They have zero competition in this industry as they are always creating new features and lead the pack in all areas. I have no hesitation in recommending them to anyone. Not only are they brilliant they are also charming, patient and always available if you have a problem”.

Michele Knight, Owner, micheleknight.com

Quality Telecom is an established provider of telecoms and digital solutions to companies in Spain. We then had a specific customer service solution requirement for a major travel company, using 0800 and call routing through IVR to our SIP gateway in Spain, which we needed to get up and running quickly for the UK market.

Supported Business responded quickly to our needs and had the solution tested, up and running in days. We are happy to count them as our partners and first point of contact if we need any telecoms or digital solutions, in the UK.

Tony Esturrica, Sales Manager, Quality Telecom